Market Awareness is a veteran CX/CI provider with deep background and experience in Primary Research projects. Conducting Win/Loss, Buyer Intelligence, and Voice of the Customer Projects, we deliver our clients complete Customer Experience solutions to drive customer and revenue strategies.
We are deeply rooted in the CX and CI communities. Being strong players in those communities for over a decade, we've established platforms and launched highly successful chapters in both disciplines. We chair various US and European user groups and have been honored with various industry achievement awards. Our team members have spoken at national, international, and regional events, summits, and conferences on both CX and CI. We regularly perform customer experience and intelligence workshops and mentoring, in addition to teaching various certification programs for associations.
Our competitive intelligence programs explain the buyer's journey in making a purchasing decision, whether they selected your solution or not.
Our customer experience programs explain the buyer's journey between making those purchasing decisions while they are your customer.
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Market Awareness partners get unlimited access to their own secure CX/CI portal, myCiscore.com.
This proprietary CX/CI portal allows us to deliver your information and intelligence in real time. Our partners can then review detailed analytics per Sample, as well as conduct predictive analytics and trend analysis on all Samples that were analyzed. Essentially, our partners can slice and dice all of their information and intelligence and pinpoint exact areas of strengths and weaknesses - and back it up with verbatim responses from each buyer across all key performance indices (KPI's).
Easy reporting allows quick hard copies to be taken into strategic and tactical meetings.
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Request a proposal, capabilities presentation, or any questions regarding how your organization can leverage our various CX/CI solutions:
Competitive advantages you can get with Us...