Course: Implementing a Customer Retention and Loyalty Program

Your subscription cost includes being certified by SCIP (Strategic and Competitive Intelligence Professionals) in one or all Subject Matter Expert (SME) roadmaps. When you complete all the courses for a given roadmap, simply send all of your Course Completion documents for that specific roadmap to (the Course Completion documents prove to SCIP that you viewed the course and passed the test): scipu@scip.org


This course is endorsed by SCIP and part of their On Demand training program for certification.

This is a test to obtain your Course Completion document. Simply populate your selection for each question. The test is pass/fail - which requires a passing score of at least 80% of the questions answered correctly (so you can only get two questions incorrect). The test can be taken twice. If the test needs to be retaken it will have completely different questions.


​All fields need to be populated in order for the "submit" button to be illuminated at the bottom.

Course Completion Certificate Test