SOLUTIONS
We conduct a Bi-Monthly CX/CI Webinar Series or workshops that focus on everything regarding customer experience and competitive intelligence solutions. Each webinar is done twice in the week in order to allow professionals the flexibility with their busy schedules.
Unlike most webinars that simply cover "why", our Bi-Monthly CX/CI Webinar Series cover the "how" as well, along with implementation templates, since our presenters have implemented the solutions for various domestic and global organizations.
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The online course covers additional topics, more real-world examples, additional templates, online testing, course completion certificates, and certification.
The online course covers additional topics, more real-world examples, additional templates, online testing, course completion certificates, and certification.
The online course covers additional topics, more real-world examples, additional templates, online testing, course completion certificates, and certification.
Having your finger on the pulse of your customer’s current and future needs is a critical piece of your overall organizational, product development, sales, and marketing strategies. Organizations employ several different methods to get this information from their customers. Typically most organizations rely purely on the sales...
Feb 17th (2020) (12:00PM - 1:00PM CDT)
Onboarding New Customers
Mar. 10th or 12th (2020) (12:00PM - 1:00PM CDT)
Creating and Leveraging Surveys
Feb. 4th (2020) (12:00PM - 1:00PM CDT)
Implementing a Trade Show Intelligence Program
Jan 7th or 9th (2020) (12:00PM - 1:00PM CDT)
Mapping the Journey of Your Customer
In this competitive landscape when everyone is trying to capture your customer’s attention and consumers are selective in engaging with brands, a well designed and executed survey not only helps you get your customers mindshare but also puts out the message that you care....
Feb. 21st (2020) (12:00PM - 1:00PM CDT)
Business War Gaming
The online course covers additional topics, more real-world examples, additional templates, online testing, course completion certificates, and certification.
Market Awareness
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info@market-awareness.com
Trade shows, conferences, conventions, and other events are excellent places to learn about your competitive environment: market trends, new technologies, market opportunities, competitor plans and products, acquisitions, and much more. Collectively they provide opportunities to gather the most...
Feb. 11th or 13th (2020) (12:00PM - 1:00PM CDT)
Building Better Relationships with Your Buyers
Nearly 75% of all cross-sell opportunities occur within the first 90 days of acquiring a new customer. A robust customer onboarding process enables organizations to take control, from initial enrollment through welcome kits and subsequent cross-sell and up-sell activities. To succeed, organizations must start with an accurate...
Feb 25th (2020) (12:00PM - 1:00PM CDT)
Implementing a Customer Advisory Board
Jan 28th (2020) (12:00PM - 1:00PM CDT)
ROI Calculations for Intelligence Programs
The online course covers additional topics, more real-world examples, additional templates, online testing, course completion certificates, and certification.
Business war gaming can be used to help a company anticipate the potential impacts of a broad range of competitive actions and uncontrollable events against its own plans, thus helping significantly improve...
The industry leader: We have provided over 250 webinars in the CX and CI disciplines, and counting...
UPCOMING WEBINAR or WORKSHOP SCHEDULE:
Market Awareness is the only firm to offer these solutions to the marketplace and continue teaching best practices to organizations in the disciplines of Customer Experience and Competitive Intelligence. Each comes with templates to guide you with implementation.
Jan 21st or 23rd (2020) (12:00PM - 1:00PM CDT)
Implementing a Win/Loss Intelligence Program
The online course covers additional topics, more real-world examples, additional templates, online testing, course completion certificates, and certification.
Calculating the benefits of implementing a Win/Loss intelligence program can be very challenging because most organizations, and win/loss vendors, don’t set it up properly. Most organizations understand that having a win/loss intelligence program in-place is something that “should” be done and how to calculate if it is something they...
NAVIGATION
Your customers are essential to the success of your business. CX Journey Maps are arguably the most important instrument for capturing your customers true interactions with your company brand. Discover your customers and their experiences through various personas throughout multi-channel touch points...
Webinars & Workshops
Today it is more important than ever to build better relationships with your customers as, in this day and age of social media, they now talk to 130+ people at a time. They have a megaphone, making it easier for positive and negative messages to spread fast and wide. Organizations may delight in learning more about their customer...
Implementing a Win/Loss Intelligence Program enables organizations to access the minds of their buyers. Existing customers and lost prospect intelligence can be leveraged by numerous stakeholders in an organization to allow more focused and concise strategic and tactical decision-making. Other internal...
The online course covers additional topics, more real-world examples, additional templates, online testing, course completion certificates, and certification.